Flower Shop Reception and Customer Service Course
Gain confidence in managing flower shop reception duties, including phone inquiries, order processing, pricing quotes, delivery arrangements, payment handling, and complaint resolution. Utilize proven scripts, checklists, and tools to streamline operations, increase sales through upselling, prevent order errors, and ensure exceptional customer satisfaction on even the busiest days.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with essential skills for flower shop reception and customer service, covering inquiry handling, precise order taking, pricing fundamentals, product knowledge, upselling techniques, delivery coordination, and policies on payments, refunds, and complaints. Employ practical scripts, templates, and checklists to enhance communication, minimize mistakes, and foster customer loyalty in fast-paced environments.
Elevify advantages
Develop skills
- Master florist product pricing by delivering clear budget quotes and effective upsells promptly.
- Coordinate delivery scheduling seamlessly, handling rush orders, routes, and timely customer notifications.
- Expertly explain retail policies on refunds, payments, and data privacy with clarity and confidence.
- Excel in professional customer interactions, managing calls, complaints, and empathetic sales approaches.
- Implement order accuracy systems using checklists, scripts, and records to eliminate errors effectively.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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