Building Concierge Training
Master Building Concierge Training for luxury properties. This course teaches resident communication strategies, service standards, problem-solving scripts, and KPIs. Participants will boost resident satisfaction, protect property value, and elevate real estate operations through practical tools and real-world scenarios.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Building Concierge Training equips you with practical tools for high-end resident service. Master communication channels, service standards, response times, and procedures for front desk, packages, amenities, move-ins, and emergencies. Practice scenarios, scripts, and competency plans to increase satisfaction, minimize complaints, and ensure professional operations.
Elevify advantages
Develop skills
- Resident communication strategy: craft clear emails, alerts, and notices quickly.
- Luxury resident profiling: map building demographics to service KPIs in minutes.
- Front desk operations: manage reception, packages, and visitors with professional SOPs.
- Service recovery scripts: handle complaints, delays, and noise issues effectively.
- Concierge QA toolkit: apply checklists, audits, and training to elevate standards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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