Quality Referent Training
Gain expertise in Quality Referent skills to elevate operational performance. Define precise quality standards, develop scoring models, coach teams effectively with actionable plans, and transform QA findings into process optimizations that enhance customer satisfaction, ensure compliance, and boost team productivity across operations.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training provides a practical framework for evaluating and enhancing email and chat quality. Participants will learn to establish criteria for accuracy, tone, structure, compliance, and SLA compliance, create sampling and scoring systems, provide coaching with action plans, and leverage quality data for process enhancements, improved KPIs, and reliable customer service.
Elevify advantages
Develop skills
- Design quality rubrics: Create clear, weighted scoring models trusted by teams.
- Implement targeted sampling: Choose high-impact cases to quickly identify quality issues.
- Deliver coaching and feedback: Conduct focused sessions with trackable action plans.
- Foster cross-team collaboration: Use quality data to align operations, product, and training efforts.
- Drive continuous improvement: Translate QA insights into updates for knowledge bases, processes, and SLAs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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