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Quality Referent Training

Quality Referent Training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This training provides a practical framework for evaluating and enhancing email and chat quality. Participants will learn to establish criteria for accuracy, tone, structure, compliance, and SLA compliance, create sampling and scoring systems, provide coaching with action plans, and leverage quality data for process enhancements, improved KPIs, and reliable customer service.

Elevify advantages

Develop skills

  • Design quality rubrics: Create clear, weighted scoring models trusted by teams.
  • Implement targeted sampling: Choose high-impact cases to quickly identify quality issues.
  • Deliver coaching and feedback: Conduct focused sessions with trackable action plans.
  • Foster cross-team collaboration: Use quality data to align operations, product, and training efforts.
  • Drive continuous improvement: Translate QA insights into updates for knowledge bases, processes, and SLAs.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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