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After-Sales Training

After-Sales Training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips participants with essential tools to manage returns and complaints efficiently, accurately, and confidently. It covers clear policies, detailed workflows, escalation procedures, and system usage. Through role-plays, quizzes, and practice sessions, learners develop communication and de-escalation abilities while monitoring metrics like response time, first contact resolution, and customer satisfaction scores.

Elevify advantages

Develop skills

  • Master returns workflows: handle full intake, validation, and resolution processes.
  • Apply de-escalation strategies: soothe upset customers using effective scripts and tone.
  • Navigate policies and SLAs confidently: implement rules, exceptions, and approvals.
  • Develop QA and coaching abilities: conduct samplings, reviews, and feedback sessions.
  • Track key metrics: monitor FCR, CSAT, and handling time for performance gains.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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