After-Sales Training
This comprehensive program teaches proven processes for handling returns and complaints, including de-escalation techniques and quality assurance tools. Tailored for operations teams, it reduces handling times, enhances first contact resolution rates, and elevates customer satisfaction at every interaction point.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips participants with essential tools to manage returns and complaints efficiently, accurately, and confidently. It covers clear policies, detailed workflows, escalation procedures, and system usage. Through role-plays, quizzes, and practice sessions, learners develop communication and de-escalation abilities while monitoring metrics like response time, first contact resolution, and customer satisfaction scores.
Elevify advantages
Develop skills
- Master returns workflows: handle full intake, validation, and resolution processes.
- Apply de-escalation strategies: soothe upset customers using effective scripts and tone.
- Navigate policies and SLAs confidently: implement rules, exceptions, and approvals.
- Develop QA and coaching abilities: conduct samplings, reviews, and feedback sessions.
- Track key metrics: monitor FCR, CSAT, and handling time for performance gains.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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