After-Sales Technician Training
Gain essential after-sales technician expertise: quickly diagnose washing machine issues like E21 and drain faults, execute safe on-site repairs for pumps, hoses, sensors, and boards, decide between immediate fixes or follow-ups, handle parts inventory and documentation, and communicate effectively with customers to enhance first-time fix rates, service quality, and team efficiency.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training provides a structured, hands-on approach to resolving washing machine E21 and drainage problems, from initial customer contact through to completion reports. Master diagnostic techniques, secure field testing methods, and precise repair procedures for pumps, hoses, sensors, and control boards. Boost first-call resolution, schedule return visits strategically, track parts usage and paperwork, and deliver clear explanations plus upkeep advice to customers.
Elevify advantages
Develop skills
- On-site diagnostics: conduct safe test cycles, inspect components, identify faults quickly.
- Drain and pump repairs: clear blockages, test parts, replace faulty units efficiently.
- Repair decisions: assess fix versus revisit, order parts, establish time and cost boundaries.
- Customer communication: explain problems clearly, manage expectations, resolve concerns.
- Service reporting: document faults, parts, and photos to optimize processes and stock.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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