Practical Service Quality Management Course
Master practical service quality management by designing smart surveys, tracking KPIs like CSAT, NPS, and CES, analyzing trends and customer feedback data, and implementing targeted improvements to boost satisfaction, loyalty, and overall service performance across operations.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches designing robust satisfaction metrics, building effective surveys, and converting feedback into improvements. Set CSAT, NPS, CES goals, analyze multichannel data, link actions to KPIs, and use tools for root-cause analysis, change management, and continuous enhancement to elevate service and loyalty.
Elevify advantages
Develop skills
- Design service KPIs: set sharp CSAT, NPS, CES targets that drive ROI.
- Build lean customer surveys: craft, test, and deploy short, bias-free forms fast.
- Map service journeys: spot pain points and quick wins across all touchpoints.
- Analyze CX data: turn trends, dashboards, and text feedback into clear actions.
- Run improvement pilots: link actions to KPIs and scale what works quickly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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