Practical Service Quality Management Course
Master practical service quality management by designing smart surveys, tracking KPIs like CSAT, NPS, and CES, analyzing trends and customer feedback data, and implementing targeted improvements to boost satisfaction, loyalty, and overall service performance across operations.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches designing robust satisfaction metrics, building effective surveys, and converting feedback into improvements. Set CSAT, NPS, CES goals, analyze multichannel data, link actions to KPIs, and use tools for root-cause analysis, change management, and continuous enhancement to elevate service and loyalty.
Elevify advantages
Develop skills
- Design service KPIs: set sharp CSAT, NPS, CES targets that drive ROI.
- Build lean customer surveys: craft, test, and deploy short, bias-free forms fast.
- Map service journeys: spot pain points and quick wins across all touchpoints.
- Analyze CX data: turn trends, dashboards, and text feedback into clear actions.
- Run improvement pilots: link actions to KPIs and scale what works quickly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course