MCO course
The MCO Course delivers essential tools for retail managers to elevate sales performance, optimize daily operations, and minimize customer complaints. Through targeted KPIs, structured action plans, standardized service protocols, and effective team management systems, participants achieve quantifiable progress week by week in fashion retail environments.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This MCO Course equips managers with practical strategies to rapidly enhance store performance. Participants learn to create 8-12 week action plans, establish key performance indicators (KPIs), and conduct straightforward A/B tests to drive sales growth. The program covers customer service best practices, complaint minimization techniques, efficient staff scheduling, dashboard utilization, escalation protocols, and sales methods customized for mid-range fashion retail, enabling consistent weekly improvements with assured results.
Elevify advantages
Develop skills
- Master retail KPIs by tracking, analyzing, and responding to key fashion store metrics efficiently.
- Develop 8-12 week action plans assigning clear responsibilities, timelines, and measurable KPIs.
- Optimize sales through effective merchandising, promotions, and proven customer interaction scripts.
- Achieve service excellence by reducing wait times, standardizing procedures, and swiftly addressing complaints.
- Enhance team performance with footfall-based scheduling and straightforward daily coaching routines.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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