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Group management training

4.7/5
Group management training
4.7 in rating
4 to 360h flexible workload
certificate valid in your country

What will I learn?

Group Management Training equips you with practical strategies to define clear roles, foster cross-functional teamwork, and lead change confidently. You'll master stakeholder engagement, hybrid communication structures, conflict resolution, and key metrics like NPS, CSAT, and SLAs for informed decisions. Conclude with a 60-90 day action plan to boost collaboration, cross-selling, and customer satisfaction right away.

Elevify advantages

Develop skills

  • Lead change effectively using ADKAR, Kotter models, and stakeholder strategies in teams.
  • Design high-performing teams with defined roles, RACI matrices, SLAs, and collaborative dashboards.
  • Optimize hybrid communication through async updates and engaging, inclusive meetings.
  • Resolve conflicts and negotiate across teams with proven structured approaches.
  • Drive revenue growth and customer experience using NPS, CSAT, and SLA metrics without increasing churn.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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