group management training
4.7/5
This course delivers hands-on tools for mastering group management, including team design, change leadership, conflict resolution, and cross-selling strategies. Participants learn to unite stakeholders, establish roles, enhance communication, and leverage metrics for superior performance in hybrid, customer-centric teams.

4.7 in rating
4 to 360h flexible workload
certificate valid in your country
What will I learn?
Group Management Training equips you with practical strategies to define clear roles, foster cross-functional teamwork, and lead change confidently. You'll master stakeholder engagement, hybrid communication structures, conflict resolution, and key metrics like NPS, CSAT, and SLAs for informed decisions. Conclude with a 60-90 day action plan to boost collaboration, cross-selling, and customer satisfaction right away.
Elevify advantages
Develop skills
- Lead change effectively using ADKAR, Kotter models, and stakeholder strategies in teams.
- Design high-performing teams with defined roles, RACI matrices, SLAs, and collaborative dashboards.
- Optimize hybrid communication through async updates and engaging, inclusive meetings.
- Resolve conflicts and negotiate across teams with proven structured approaches.
- Drive revenue growth and customer experience using NPS, CSAT, and SLA metrics without increasing churn.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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