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female assistant manager training

female assistant manager training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This training equips female assistant managers with practical tools to confidently lead daily operations. You'll learn to monitor key KPIs such as average handle time, first contact resolution, backlog, and SLA compliance through intuitive dashboards and alerts. Develop robust planning skills, prioritize effectively under pressure, resolve conflicts, and deliver clear updates to keep your team aligned, productive, and dedicated to customer satisfaction.

Elevify advantages

Develop skills

  • Master shift planning: Execute daily operations using checklists and standard operating procedures.
  • Enhance team communication: Conduct standups, briefings, and deliver precise status updates.
  • Excel in conflict resolution: Navigate difficult conversations, de-escalate tensions, and secure team agreements.
  • Monitor KPIs proficiently: Track AHT, FCR, backlog, and respond swiftly to dashboard alerts.
  • Make rapid decisions: Prioritize tasks, triage issues, and escalate matters confidently.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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