female assistant manager training
Gain confidence as a female assistant manager by mastering daily planning, KPI tracking, team communication, and conflict resolution. Lead your team effectively, manage high-pressure situations, and make informed decisions that boost performance, morale, and overall success in operations.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training equips female assistant managers with practical tools to confidently lead daily operations. You'll learn to monitor key KPIs such as average handle time, first contact resolution, backlog, and SLA compliance through intuitive dashboards and alerts. Develop robust planning skills, prioritize effectively under pressure, resolve conflicts, and deliver clear updates to keep your team aligned, productive, and dedicated to customer satisfaction.
Elevify advantages
Develop skills
- Master shift planning: Execute daily operations using checklists and standard operating procedures.
- Enhance team communication: Conduct standups, briefings, and deliver precise status updates.
- Excel in conflict resolution: Navigate difficult conversations, de-escalate tensions, and secure team agreements.
- Monitor KPIs proficiently: Track AHT, FCR, backlog, and respond swiftly to dashboard alerts.
- Make rapid decisions: Prioritize tasks, triage issues, and escalate matters confidently.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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