customer success manager training
Customer Success Manager Training equips managers with practical tools to minimize churn, create 90-day success plans, conduct strategic meetings, monitor account health metrics, and manage renewal risks, thereby boosting retention, expansion, and enduring customer value in key accounts.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training provides Customer Success Managers with hands-on tools to enhance retention, expansion, and loyalty in key accounts. Participants will master concise outreach, impactful meetings, compelling renewal messages, risk signal analysis, account health assessment, stakeholder mapping, KPI definition, and crafting a targeted 90-day success plan that synchronizes communication, adoption, and support for tangible business results.
Elevify advantages
Develop skills
- Strategic customer messaging: write concise, outcome-driven emails that get replies.
- Executive-ready success metrics: define CSAT, NPS, churn, and adoption KPIs fast.
- Risk playbooks: spot churn signals early and trigger precise mitigation actions.
- 90-day retention planning: build clear timelines, owners, and cross-team actions.
- Stakeholder mapping: analyze revenue, usage, and roles to protect high-value accounts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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