Log in
Choose your language

customer success manager training

customer success manager training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This training provides Customer Success Managers with hands-on tools to enhance retention, expansion, and loyalty in key accounts. Participants will master concise outreach, impactful meetings, compelling renewal messages, risk signal analysis, account health assessment, stakeholder mapping, KPI definition, and crafting a targeted 90-day success plan that synchronizes communication, adoption, and support for tangible business results.

Elevify advantages

Develop skills

  • Strategic customer messaging: write concise, outcome-driven emails that get replies.
  • Executive-ready success metrics: define CSAT, NPS, churn, and adoption KPIs fast.
  • Risk playbooks: spot churn signals early and trigger precise mitigation actions.
  • 90-day retention planning: build clear timelines, owners, and cross-team actions.
  • Stakeholder mapping: analyze revenue, usage, and roles to protect high-value accounts.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course