course on business project
This course equips management professionals with skills to master Click & Collect initiatives. Covering omnichannel strategies, technology integration, store operations, performance KPIs, and risk management, you'll learn to plan, launch, and optimize retail fulfillment projects for maximum impact and ROI.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This practical course teaches you to design and launch effective Click & Collect programs end-to-end. Explore fulfillment models, customer journeys, KPIs, financial impacts, IT architecture, OMS, and testing. Develop strong project plans, manage risks and costs, prepare stores, and create marketing strategies for successful rollouts.
Elevify advantages
Develop skills
- Omnichannel strategy: Design Click & Collect customer journeys to increase retail sales.
- Tech integration: Integrate OMS, POS, and e-commerce systems for smooth order fulfillment.
- Store operations: Optimize store layouts, staffing, and processes for efficient pickups.
- Project leadership: Lead and govern cross-functional retail project initiatives.
- Performance analytics: Monitor KPIs, risks, and ROI in fulfillment operations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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