Tertiary Sector Training
Master service strategy, operations, and people management in the tertiary sector. Gain expertise in designing efficient processes, harnessing data and automation, mitigating risks, and cultivating high-performing teams that deliver tangible value to clients and stakeholders. This program provides hands-on skills for optimizing service delivery and driving business growth in service-oriented industries.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical tools to design, manage, and enhance business services in the tertiary sector. You'll explore service strategy, value propositions, and pricing strategies, followed by process design, capacity planning, and standard operating procedures for reliable delivery. Develop a robust service culture, leverage data analytics, key performance indicators, and dashboards, while integrating automation, AI, and risk management to execute a targeted 6–12 month improvement plan.
Elevify advantages
Develop skills
- Service operations design: blueprint efficient, consistent service journeys quickly.
- Service quality analytics: track KPIs, build dashboards, and achieve quick improvements.
- Tech-enabled service: leverage CRM, AI, and automation to elevate client experiences.
- Workforce and culture: recruit, train, and motivate teams for superior service performance.
- Risk and rollout planning: minimize risks through pilots, roadmaps, and strong governance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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