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Tertiary Sector Training

Tertiary Sector Training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with practical tools to design, manage, and enhance business services in the tertiary sector. You'll explore service strategy, value propositions, and pricing strategies, followed by process design, capacity planning, and standard operating procedures for reliable delivery. Develop a robust service culture, leverage data analytics, key performance indicators, and dashboards, while integrating automation, AI, and risk management to execute a targeted 6–12 month improvement plan.

Elevify advantages

Develop skills

  • Service operations design: blueprint efficient, consistent service journeys quickly.
  • Service quality analytics: track KPIs, build dashboards, and achieve quick improvements.
  • Tech-enabled service: leverage CRM, AI, and automation to elevate client experiences.
  • Workforce and culture: recruit, train, and motivate teams for superior service performance.
  • Risk and rollout planning: minimize risks through pilots, roadmaps, and strong governance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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