SME-SMI Training
SME-SMI Training equips managers with strategies to develop role-based skill matrices, craft efficient 12-week training initiatives, train internal subject matter experts as coaches, and monitor key performance indicators. This approach enables small teams to boost quality, operational speed, and customer satisfaction through straightforward, repeatable processes that demand minimal resources.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches you to design targeted 12-week training programs, create role-based skill matrices, and transform internal experts into skilled trainers. You'll learn to establish measurable KPIs, monitor performance using straightforward tools, apply microlearning and checklists, and implement feedback mechanisms that reduce errors, accelerate onboarding, and foster ongoing improvement despite tight time and budget constraints.
Elevify advantages
Develop skills
- KPI-driven training design: establish precise, measurable objectives for SME teams rapidly.
- Role-based skill mapping: develop comprehensive matrices for all service roles.
- Practical SME trainer development: convert subject matter experts into capable internal trainers.
- Lean training implementation: roll out 12-week programs with minimal operational disruption.
- Continuous improvement tracking: leverage simple audits and feedback to enhance skills.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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