Internal Quality Audit Training
This course equips you with essential skills for conducting internal quality audits in service operations. You will learn to plan risk-based audits, map critical processes, collect reliable evidence, spot and categorize nonconformities, and produce clear reports with recommendations that boost compliance, efficiency, and informed management choices.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain hands-on skills in internal quality auditing: plan and conduct effective audits, map service processes with tools like SIPOC and RACI, collect evidence via checklists and interviews, detect nonconformities, analyze root causes, evaluate risks, and create reports with recommendations to enhance compliance and decision-making.
Elevify advantages
Develop skills
- Plan risk-based internal audits by defining scope, sampling, and objectives.
- Map service processes quickly using SIPOC, swimlanes, and RACI for quality control.
- Gather strong audit evidence through checklists, interviews, and document reviews.
- Identify and classify nonconformities with clear findings and root causes.
- Draft precise audit reports with actionable recommendations, owners, and timelines.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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