Designing Innovative Services Course
The Innovative Service Design Course empowers managers to transform complex, abstract services into straightforward, reliable experiences. Through user research, journey mapping, and service blueprints, it enhances health insurance and similar operations from start to finish, fostering efficiency and trust.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on tools to enhance intricate health insurance services comprehensively. Master rapid user needs research, objective setting, journey mapping, and service blueprinting to unite teams. Craft reliable digital interfaces, pinpoint vital touchpoints, establish KPIs, and produce actionable deliverables for instant organizational use.
Elevify advantages
Develop skills
- Service blueprinting: Chart frontstage, backstage, and KPIs swiftly in days.
- Rapid UX research: Conduct fast interviews, surveys, and competitor analysis.
- Journey mapping: Create initial health insurance user journeys and identify quick improvements.
- Intangible service design: Develop intuitive digital processes for intricate benefits.
- Touchpoint optimization: Refine onboarding, support, and claims with precise enhancements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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