Back-Office Training
Gain expertise in back-office training for support teams through this comprehensive course. Develop skills to design effective onboarding programs, create standardized checklists for ticket handling, deliver practical 30-minute sessions, and implement feedback mechanisms. These tools will elevate customer satisfaction scores, minimize errors, and equip managers with scalable, repeatable workflows for sustained operational excellence.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course provides a practical framework for designing and delivering efficient back-office support training. Participants will learn to create 30-minute training sessions, develop reusable templates and checklists for ticket handling, track key performance indicators (KPIs), conduct audits and gather feedback to improve materials, and build a structured one-week onboarding program that enhances quality, consistency, and customer satisfaction.
Elevify advantages
Develop skills
- Design concise training sessions: Develop impactful 30-minute modules that ensure knowledge retention.
- Create reusable back-office templates: Produce checklists, forms, and snippets to streamline daily tasks.
- Build effective onboarding plans: Design one-week schedules with clear tasks and role transitions.
- Monitor and enhance support quality: Leverage KPIs, SLAs, and audits to drive continuous performance improvements.
- Implement feedback loops: Gather insights, refine training materials, and optimize processes regularly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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