Administrative Organization Course
This course equips you with essential skills to optimize administrative organization. You will streamline workflows, clarify roles using RACI matrices, establish SLAs for queues and escalations, and monitor KPIs through simple dashboards. Apply data governance and continuous improvement techniques to eliminate delays, errors, and rework, fostering alignment across Sales, Operations, and Finance teams for superior management performance.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain hands-on tools to evaluate existing processes, implement RACI for role clarity, and engineer streamlined workflows with effective team handoffs. Master SLA establishment, queue management, template standardization, and data governance principles. Develop basic dashboards to monitor key performance indicators and leverage continuous improvement strategies to minimize operational delays, errors, and redundancies in administrative tasks.
Elevify advantages
Develop skills
- Workflow design: create efficient, seamless processes across teams.
- RACI and roles: establish clear ownership, escalations, and concise role definitions.
- SLA configuration: define response times, queues, and rules to minimize delays.
- KPI tracking: monitor essential metrics using straightforward dashboards.
- Data governance: implement standard templates, access controls, and document management.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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