Workplace Conflict Management Course
Master workplace conflict management for HR professionals. Gain skills to diagnose root causes, mediate challenging conversations, create fair agreements, and measure impact using clear KPIs. This approach enhances team collaboration, employee retention, and fosters a healthier workplace culture overall.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical tools to assess workplace conflicts, conduct structured mediation sessions, and handle difficult conversations confidently. You will learn to prepare effectively, manage emotions, reframe blame, ensure balanced participation, and develop clear, time-bound agreements. Additionally, explore methods for monitoring progress, engaging managers ethically, and measuring impact to promote sustained collaboration and healthier teams.
Elevify advantages
Develop skills
- Practical mediation design: plan fast, safe, high-impact conflict sessions.
- Advanced facilitation: de-escalate tension with questions, reframing, and listening.
- Root cause diagnosis: quickly pinpoint systemic vs. interpersonal conflict drivers.
- Agreement crafting: write clear, behavioral, time-bound workplace resolutions.
- Impact tracking: monitor agreements with KPIs, surveys, and structured check-ins.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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