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Training Effectiveness Evaluation Course

Training Effectiveness Evaluation Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Training Effectiveness Evaluation Course shows you how to measure real impact from customer support training using practical tools and clear methods. Learn to define KPIs like AHT, FCR, CSAT, NPS, and quality metrics, design surveys and observation checklists, apply Kirkpatrick and ROI models, analyze quantitative and qualitative data, and turn findings into concise, actionable reports and recommendations stakeholders trust.

Elevify advantages

Develop skills

  • Build KPI-linked training evaluations for call centre performance gains.
  • Analyze HR training data with basic stats, tests, and clear visual dashboards.
  • Design quick, reliable surveys, interviews, and checklists for training impact.
  • Apply Kirkpatrick and ROI models to show concrete business value of training.
  • Turn evaluation findings into concise executive reports and action plans.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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