Soft Skills Training
This Soft Skills Training equips HR professionals with practical tools to manage workplace conflicts confidently. Participants learn to conduct effective one-on-one coaching, facilitate mediation sessions, repair trust using evidence-based methods, foster psychological safety through empathy and listening, and document processes with templates to ensure compliance and lasting improvements in team dynamics.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain essential soft skills for HR to resolve workplace conflicts effectively. Master one-on-one coaching, mediation facilitation, trust rebuilding, psychological safety techniques, and documentation using practical checklists and templates for confident, evidence-based interventions.
Elevify advantages
Develop skills
- Conflict coaching: conduct targeted one-on-one sessions with effective questioning tools.
- Mediation skills: lead group resolution meetings for fair and clear results.
- Trust repair: create quick, actionable steps to rebuild team credibility swiftly.
- Psychological safety: use active listening and empathy to de-escalate conflicts.
- HR documentation: apply checklists, logs, and templates to minimize legal risks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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