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Interviewing & Candidate Selection Course

Interviewing & Candidate Selection Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course teaches how to define ideal profiles for junior customer support specialists, align competencies with key performance indicators, and create structured interviews using question banks and scoring rubrics. Participants practice candidate evaluations via simulations and learn to convert interview insights into onboarding plans, development strategies, and ongoing improvements that elevate performance, retention, and customer satisfaction.

Elevify advantages

Develop skills

  • Competency-based hiring: define, map, and prioritize core role competencies quickly.
  • Structured interview design: build STAR question banks that predict performance.
  • Scoring rubrics: create 1–5 scales and matrices for fair, bias-resistant decisions.
  • Candidate evaluation: synthesize answers into clear, documented hire recommendations.
  • Onboarding alignment: turn interview data into focused 60–90 day success plans.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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