Interviewing & Candidate Selection Course
Master structured interviewing and candidate selection for junior customer support roles. Develop competency frameworks, score candidates confidently, minimize bias, and select top talent to improve customer satisfaction, average handle time, and resolution rates. This course equips you with practical tools to enhance hiring outcomes and team performance effectively.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches how to define ideal profiles for junior customer support specialists, align competencies with key performance indicators, and create structured interviews using question banks and scoring rubrics. Participants practice candidate evaluations via simulations and learn to convert interview insights into onboarding plans, development strategies, and ongoing improvements that elevate performance, retention, and customer satisfaction.
Elevify advantages
Develop skills
- Competency-based hiring: define, map, and prioritize core role competencies quickly.
- Structured interview design: build STAR question banks that predict performance.
- Scoring rubrics: create 1–5 scales and matrices for fair, bias-resistant decisions.
- Candidate evaluation: synthesize answers into clear, documented hire recommendations.
- Onboarding alignment: turn interview data into focused 60–90 day success plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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