Handling Workplace Conflicts Course
Gain mastery in resolving workplace conflicts through practical HR techniques. The course covers analyzing disputes, conducting impartial interviews, facilitating efficient mediations, addressing legal and reputational threats, and crafting follow-up plans to rebuild trust, strengthen teams, and enhance overall performance. Ideal for professionals aiming to foster harmonious work environments.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with essential tools to identify conflict origins, evaluate team dynamics, and mitigate legal and reputational risks. You'll gain skills to gather case details, facilitate empathetic one-on-one discussions, guide structured group mediations, and develop actionable plans with follow-up measures and communication tactics to rebuild teamwork and safeguard business success.
Elevify advantages
Develop skills
- Diagnose conflicts effectively by identifying root causes and HR risks swiftly.
- Conduct impartial one-on-one discussions with empathy, active listening, and thorough documentation.
- Facilitate structured mediations by establishing rules, reducing tensions, and achieving prompt agreements.
- Develop comprehensive action plans featuring 4-week follow-ups, performance metrics, and clear accountability.
- Utilize Nonviolent Communication and interest-based negotiation for equitable, legally sound resolutions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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