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Basic Conflict Resolution Skills Course

Basic Conflict Resolution Skills Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with practical tools to manage everyday conflicts confidently. You'll master clear questioning, neutral language, active listening, reading nonverbal cues, and delivering non-blaming feedback. Learn to design effective meetings, establish group norms, document issues, track agreements, control personal reactions, and facilitate structured discussions for fair, sustainable resolutions.

Elevify advantages

Develop skills

  • Conflict analysis basics: identify causes, patterns, and escalation in workplace settings.
  • Practical mediation talks: conduct focused one-on-one and joint meetings for quick resolutions.
  • De-escalation communication: apply neutral language, active listening, and I-messages effectively.
  • High-impact HR meetings: create agendas, norms, and follow-ups to prevent conflicts.
  • Professional documentation: record incidents, agreements, and commitments clearly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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