Basic Conflict Resolution Skills Course
The Basic Conflict Resolution Skills Course empowers HR professionals to handle workplace disputes confidently through practical tools in communication, meeting design, documentation, and mediation, fostering a healthier, more productive team environment. Participants gain skills to analyze conflicts, de-escalate tensions, run effective mediation sessions, and prevent future issues.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical tools to manage everyday conflicts confidently. You'll master clear questioning, neutral language, active listening, reading nonverbal cues, and delivering non-blaming feedback. Learn to design effective meetings, establish group norms, document issues, track agreements, control personal reactions, and facilitate structured discussions for fair, sustainable resolutions.
Elevify advantages
Develop skills
- Conflict analysis basics: identify causes, patterns, and escalation in workplace settings.
- Practical mediation talks: conduct focused one-on-one and joint meetings for quick resolutions.
- De-escalation communication: apply neutral language, active listening, and I-messages effectively.
- High-impact HR meetings: create agendas, norms, and follow-ups to prevent conflicts.
- Professional documentation: record incidents, agreements, and commitments clearly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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