4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Debt Recovery Agent Course gives you practical skills to manage overdue accounts with confidence and integrity. Learn the full debt lifecycle, compliant communication, and de-escalation techniques, plus key laws, privacy rules, and ethical standards. Master negotiation, sustainable payment plans, documentation, KPIs, and modern recovery tools so you can resolve accounts efficiently while protecting customers and your organization.
Elevify advantages
Develop skills
- Professional debtor communication: write, call and de-escalate with confidence.
- Debt collection law basics: apply FDCPA-style rules and avoid costly violations.
- Negotiation for repayment: craft realistic plans, settlements and hardship solutions.
- Compliance and ethics in recovery: manage risk, complaints and fair treatment.
- Collections operations know-how: use KPIs, CRM tools and QA for fast results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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