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Front Office Management Course

Front Office Management Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Front Office Management Course provides practical tools to operate a smooth, guest-focused front desk in a 4-star urban hotel. Learn staffing and shift planning, efficient check-in and checkout processes, digital and express options, and effective complaint resolution. Master PMS features, internal communication, upselling, and performance metrics to streamline operations, enhance satisfaction, and increase revenue quickly.

Elevify advantages

Develop skills

  • Front desk operations mastery: run 4-star urban hotel arrivals and departures smoothly.
  • Guest communication & upselling: boost revenue with polished, timely interactions.
  • Complaint handling & recovery: turn guest issues into loyalty in a structured way.
  • Shift, staffing & training tactics: schedule smart and coach agents on the job fast.
  • PMS, payments & reporting: use hotel systems and KPIs to cut errors and delays.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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