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Service Management Course

Service Management Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Service Management Course provides you with a practical toolkit to design robust SLAs, streamline support workflows, and reduce reopen and escalation rates. Learn to build effective triage, blended channels, and knowledge bases, while using dashboards, KPIs, CSAT, and NPS to monitor performance. You also create 90-day implementation plans, manage risk, and align teams through clear roles, training, and communication.

Elevify advantages

Develop skills

  • Service process design: quickly redesign workflows to cut reopens and escalations.
  • SLA and dashboard mastery: set SLAs and build clear, executive-ready dashboards fast.
  • Data-driven improvement: use KPIs and RCA tools to spot issues and fix them quickly.
  • Client communication: run sharp SLA reviews, status updates, and incident briefings.
  • Team performance leadership: coach agents, reduce turnover, and lift service quality.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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