Service Management Course
This course equips participants with essential skills for effective service management, focusing on process optimization, performance monitoring, and team leadership to enhance service delivery and client satisfaction.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Service Management Course provides you with a practical toolkit to design robust SLAs, streamline support workflows, and reduce reopen and escalation rates. Learn to build effective triage, blended channels, and knowledge bases, while using dashboards, KPIs, CSAT, and NPS to monitor performance. You also create 90-day implementation plans, manage risk, and align teams through clear roles, training, and communication.
Elevify advantages
Develop skills
- Service process design: quickly redesign workflows to cut reopens and escalations.
- SLA and dashboard mastery: set SLAs and build clear, executive-ready dashboards fast.
- Data-driven improvement: use KPIs and RCA tools to spot issues and fix them quickly.
- Client communication: run sharp SLA reviews, status updates, and incident briefings.
- Team performance leadership: coach agents, reduce turnover, and lift service quality.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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