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Quality Fundamentals Course

Quality Fundamentals Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Quality Fundamentals Course provides practical tools to enhance service quality quickly. Discover how customers assess performance, identify common support challenges, and apply straightforward root-cause techniques such as Pareto analysis, check sheets, and cause-and-effect grouping. Gain hands-on experience with real-world metrics, conduct small experiments, monitor outcomes, and create rapid, low-risk enhancements that your team can maintain and expand.

Elevify advantages

Develop skills

  • Root-cause analysis: identify service issues swiftly using simple quality tools.
  • Support quality metrics: monitor FRT, FCR, CSAT, CES, and QA scores confidently.
  • Data-driven decisions: perform quick assessments, detect trends, and confirm improvements.
  • Practical process fixes: develop and test small changes that elevate customer experience.
  • Stakeholder reporting: convey results clearly and gain support for subsequent actions.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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