Salon Protocol & Client Care Training
Gain expertise in salon protocols, front desk etiquette, and client consultations. Master booking, scheduling, conflict resolution, and professional communication to deliver seamless, high-quality hairdressing experiences from initial contact through to the final styling, ensuring every client feels appreciated and satisfied.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training equips you with practical skills for managing client consultations, matching services to needs, and confidently explaining pricing. You'll master professional reception practices, effective communication via phone, SMS, email, and in-person interactions, along with strategies for scheduling, addressing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences.
Elevify advantages
Develop skills
- Conduct expert client consultations to quickly align hair goals with services.
- Master confident communication with ready scripts for calls, texts, and face-to-face interactions.
- Excel in scheduling to optimize bookings, manage waitlists, and allocate stylist time efficiently.
- Demonstrate professional front desk etiquette to greet, rebook, and retain clients effectively.
- Handle conflicts calmly, resolving complaints, no-shows, and refunds with poise.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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