CSAT Course
This course equips you with practical tools to measure, diagnose, and improve Customer Satisfaction (CSAT) in B2C SaaS products through analytics, research, design, and strategic rollout.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
The CSAT Course shows you how to diagnose satisfaction drops, map customer journeys, and turn research into clear, testable hypotheses. Learn practical methods for interviews, surveys, analytics, and usability testing, then connect insights to prioritization, rollout planning, and monitoring. Build repeatable workflows, ethical practices, and metrics that consistently improve customer satisfaction in B2C SaaS.
Elevify advantages
Develop skills
- CSAT analytics setup: instrument events, segment users, and track key scores fast.
- Customer research for CSAT: run interviews, surveys, and usability tests that matter.
- Diagnose CSAT drops: map journeys, find root causes, and size impact quickly.
- CSAT-first design: ship UX improvements, validate with A/B tests, and iterate.
- CSAT rollout strategy: prioritize fixes, plan releases, and monitor post-launch.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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