CRM Course
Master every layer of customer relationship management — from data quality and sales pipelines to marketing automation and service workflows. This course gives you the practical skills to run, optimize, and strategize a CRM that actually drives revenue. Whether you're managing a system or building one from scratch, you'll finish ready to deliver results.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
You'll learn how to structure and manage customer data, build sales pipelines, and configure automation that moves leads through the funnel without manual effort. The course covers CRM reporting and dashboards so you can turn raw data into decisions your team will act on. You'll also explore customer service workflows, retention strategies, and AI-powered CRM features. By the end, you'll know how to implement a CRM, lead adoption across teams, and continuously improve the system as your business grows.
Elevify advantages
Develop skills
- Pipeline Management: Build and maintain a structured sales pipeline to forecast revenue accurately.
- Data Governance: Establish clean, compliant customer data practices that support reliable reporting.
- Marketing Automation: Design automated lead nurture campaigns tied directly to CRM contact data.
- CRM Strategy: Audit existing setups, close gaps, and align CRM operations to business goals.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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