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Customer Relationship Management Training

Customer Relationship Management Training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

Customer Relationship Management Training provides a clear, practical system to understand ecommerce customer lifecycles, build smart segments, and design automated flows for acquisition, onboarding, retention, and win-back. Master data foundations, channel strategy, personalization, and rigorous testing to enhance engagement, boost revenue per customer, and scale high-performing CRM programs efficiently.

Elevify advantages

Develop skills

  • Lifecycle CRM strategy: map journeys and align messages to each stage.
  • Segmentation mastery: build RFM and predictive segments that lift revenue fast.
  • Automation flows: design welcome, post-purchase, and win-back journeys that convert.
  • CRM analytics: track KPIs, run A/B tests, and optimize campaigns with confidence.
  • Data-driven CRM setup: structure customer data and channels for scalable growth.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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