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Customer Loyalty & Retention Course

Customer Loyalty & Retention Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course teaches strategies to convert initial beauty product buyers into loyal repeat customers using targeted personalization, attractive loyalty perks, and incentive programs without discounts. Participants will learn to chart the customer journey from day 0 to 180, manage email, SMS, and website campaigns, create cost-effective loyalty initiatives, evaluate essential retention indicators, and implement a 90-day action plan to increase repeat sales and customer lifetime value.

Elevify advantages

Develop skills

  • Design effective loyalty programs with tiers, rewards, and rules to increase repeat purchases.
  • Personalize customer offers using purchase history to suggest products and samples.
  • Map out retention journeys covering 0-180 day touchpoints to encourage repurchases.
  • Analyze retention data including cohorts, CLTV, churn rates, and promotion results.
  • Execute rapid A/B tests on email subjects, rewards, and timing for immediate improvements.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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