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CRM (Customer Relationship Management) Training

CRM (Customer Relationship Management) Training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This CRM Training teaches how to convert customer data into targeted retention strategies that boost repeat purchases and lifetime value. You will define CRM goals and KPIs, create smart segments, design welcome, post-purchase, win-back, and loyalty journeys using email, SMS, push, and on-site channels, comply with privacy regulations, and follow a 90-day roadmap for launching, testing, and optimizing campaigns.

Elevify advantages

Develop skills

  • Retention journey design: build high-converting welcome, post-purchase, win-back flows.
  • CRM segmentation mastery: create RFM, lifecycle, and engagement-based customer groups.
  • KPI-driven CRM planning: set and track retention, LTV, and campaign revenue goals fast.
  • Multi-channel CRM execution: optimize email, SMS, push, and on-site messages for ROI.
  • 90-day CRM rollout: launch core journeys, testing, and reporting with a clear roadmap.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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