Client Satisfaction Training
Master client satisfaction in marketing by mapping client journeys, designing robust CSAT and NPS programs, creating reliable dashboards, and conducting experiments that boost retention, enhance campaigns, and drive measurable revenue growth through actionable feedback.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training equips you with practical skills to measure and enhance client happiness using CSAT, NPS, CES, and behavioral metrics. You will learn to map client journeys, create reliable measurement plans, ensure data quality, and develop intuitive dashboards for stakeholders. Additionally, practice experimentation, governance, and ongoing optimization to make every client interaction smoother, quicker, and more rewarding.
Elevify advantages
Develop skills
- Design client satisfaction dashboards with clear CSAT, NPS, and trend views.
- Build reliable feedback data using QA checks, source-of-truth, and standards.
- Map the marketing client journey to identify high-impact satisfaction moments.
- Plan fast, bias-aware surveys and in-product feedback for marketers.
- Run lean A/B tests to improve messaging, onboarding, and client happiness.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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