CRM & Customer Experience Course
Master CRM and customer experience strategies for ecommerce success. Connect store data, create automated customer journeys, personalize interactions at scale, and measure KPIs including retention rates, average order value, customer lifetime value, and revenue uplift through intuitive dashboards and proven techniques.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches how to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. You will design flows for welcome, loyalty, VIP, win-back, and cart abandonment, implement advanced personalization, manage clean data and integrations, and monitor key metrics like retention, CLTV, AOV, and conversions to ensure campaigns are optimized and profitable.
Elevify advantages
Develop skills
- Build effective ecommerce CRM journeys including win-back, VIP, and post-purchase flows quickly.
- Create data-driven customer segments targeting new, at-risk, and high-value LTV customers accurately.
- Set up complete CRM tech stack by integrating stores, cleaning data, and enabling tracking swiftly.
- Deliver personalized customer experiences with dynamic content, recommendations, and optimal timing.
- Track CRM return on investment using metrics like CLTV, retention, AOV, and performance uplift in dashboards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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