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Service Design Innovation Course

Service Design Innovation Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Service Design Innovation Course provides practical tools to enhance financial services from start to finish. Learn to apply service thinking, map customer journeys, and create blueprints that link branch and digital experiences. Examine banking regulations, data privacy, and system constraints, then utilize research, metrics, and experiments to introduce compliant, dependable, customer-oriented improvements swiftly.

Elevify advantages

Develop skills

  • Service journey mapping: Quickly map banking touchpoints to identify friction.
  • Service blueprinting: Draft clear frontstage and backstage flows for banks.
  • Banking UX compliance: Design journeys aligned with KYC, AML, and privacy rules.
  • Multichannel flow design: Build seamless app, web, branch, and phone experiences.
  • Rapid research for banking: Run lean tests, surveys, and interviews that drive UX.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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