Telephone Operator Course
This course equips participants with essential skills for managing medical telephone operations, focusing on etiquette, de-escalation, triage, documentation, and technology use to ensure efficient and compliant call handling.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Telephone Operator Course gives you practical skills to handle medical calls with confidence and accuracy. Learn professional etiquette, PIPEDA-aware greetings, triage basics, and clear scripting for scheduling, emergencies, and complaints. Master de-escalation, documentation, multi-line management, and call-centre tools so every caller feels heard, safe, and well supported in every interaction.
Elevify advantages
Develop skills
- Professional medical phone etiquette: master tone, PIPEDA basics, and clarity.
- Difficult call de-escalation: use proven scripts to calm anger and resolve issues fast.
- Structured call handling: follow short scripts for triage, transfers, and scheduling.
- Accurate call documentation: log actions, handoffs, and follow-ups with legal care.
- Phone tech and KPIs: use systems, metrics, and QA tools to boost call centre results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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