Internal and External Communication Course
Master internal and external communication for high-stakes healthcare software outages. Gain skills in clear messaging, rapid crisis response, stakeholder alignment, and trust-building updates that safeguard reputation, support teams, and ensure compliance in demanding environments.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical tools to manage high-stress healthcare software outages effectively. Quickly assess incidents, align leadership, and deliver precise updates to media, clients, and staff. Develop reusable templates, streamline approval processes, and foster enduring trust via transparent, consistent communication strategies.
Elevify advantages
Develop skills
- Crisis messaging: craft fast, clear updates for media, clients, and regulators.
- Internal comms: design calm, supportive emails, scripts, and manager guidance.
- Channel strategy: adapt tone and length for social, email, and executive briefings.
- Healthcare outage comms: explain incidents simply within HIPAA and legal limits.
- Reputation recovery: plan post-incident reports, apologies, and trust-building.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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