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Passenger Service Agent Course

Passenger Service Agent Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You will learn to assist passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, timeliness, and excellent service. It includes practical scripts, operational workflows, and key regulations in a concise programme tailored for frontline aviation roles.

Elevify advantages

Develop skills

  • Master international check-in: speedy, precise, and fully compliant procedures.
  • Handle overbooking calmly: make boarding decisions, use scripts, and offer solutions.
  • Excel in baggage handling: apply rules, tag items, and resolve issues with little delay.
  • Provide PRM and family support: deliver safe, respectful aid under tight deadlines.
  • Control gate operations: manage reseating, flight changes, and punctual boarding.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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