Passenger Service Agent Course
Gain expertise in check-in processes, baggage management, overbooking resolution, support for passengers with reduced mobility, and gate operations through this Passenger Service Agent Training. Develop the assurance to manage quick turnarounds, challenging situations, and passenger issues in the dynamic aviation sector, ensuring smooth and professional service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You will learn to assist passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, timeliness, and excellent service. It includes practical scripts, operational workflows, and key regulations in a concise programme tailored for frontline aviation roles.
Elevify advantages
Develop skills
- Master international check-in: speedy, precise, and fully compliant procedures.
- Handle overbooking calmly: make boarding decisions, use scripts, and offer solutions.
- Excel in baggage handling: apply rules, tag items, and resolve issues with little delay.
- Provide PRM and family support: deliver safe, respectful aid under tight deadlines.
- Control gate operations: manage reseating, flight changes, and punctual boarding.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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