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Passenger Service Agent Course

4/5
Passenger Service Agent Course
4.0 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You will learn to assist passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, timeliness, and excellent service. It includes practical scripts, operational workflows, and key regulations in a concise programme tailored for frontline aviation roles.

Elevify advantages

Develop skills

  • Master international check-in: speedy, precise, and fully compliant procedures.
  • Handle overbooking calmly: make boarding decisions, use scripts, and offer solutions.
  • Excel in baggage handling: apply rules, tag items, and resolve issues with little delay.
  • Provide PRM and family support: deliver safe, respectful aid under tight deadlines.
  • Control gate operations: manage reseating, flight changes, and punctual boarding.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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