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Passenger Service Agent Course

Passenger Service Agent Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You will learn to assist passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, timeliness, and excellent service. It includes practical scripts, operational workflows, and key regulations in a concise programme tailored for frontline aviation roles.

Elevify advantages

Develop skills

  • Master international check-in: speedy, precise, and fully compliant procedures.
  • Handle overbooking calmly: make boarding decisions, use scripts, and offer solutions.
  • Excel in baggage handling: apply rules, tag items, and resolve issues with little delay.
  • Provide PRM and family support: deliver safe, respectful aid under tight deadlines.
  • Control gate operations: manage reseating, flight changes, and punctual boarding.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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