Airport Passenger Services Course
Gain essential expertise in airport passenger services through practical training in check-in, boarding, baggage management, safety measures, and customer support. Develop confidence in managing disruptions, accommodating special requirements, and following aviation regulations to maintain efficient, compliant, and passenger-focused operations in dynamic airport settings. This comprehensive program prepares you for real-world aviation challenges with professional poise and precision.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for managing airport check-in, boarding processes, and resolving passenger issues effectively. You will master baggage handling regulations, document verification, assisting late arrivals, and providing special support, alongside strong communication, conflict de-escalation, and professional behaviour. Gain proficiency in safety protocols, regulatory adherence, and team coordination to ensure seamless flight operations and positive passenger experiences.
Elevify advantages
Develop skills
- Master airport check-in: confidently verify identities, baggage, and travel documents.
- Expertise in boarding operations: manage timely boarding, late arrivals, and standby passengers.
- Handle passenger issues: de-escalate disputes and resolve incidents with safety in mind.
- Ensure regulatory compliance: implement rules for international flights, denied boarding, and rights.
- Deliver top-tier service: prioritise duties, collaborate with teams, and exceed passenger expectations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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