Telephone Customer Service Training
Master telephone customer service skills for call centres: open calls confidently, verify customers securely, explain bills clearly, de-escalate angry callers, resolve outages and suspensions fast, and boost NPS, FCR, and quality scores with proven scripts. This training equips agents with practical tools to handle billing queries, service disruptions, and compliance confidently.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Telephone Customer Service Training provides practical tools to manage billing questions, outages, and suspensions confidently. Learners master clear scripts, verification processes, dispute handling, troubleshooting techniques, empathy building, de-escalation strategies, and compliance practices. Achieve precise responses, safeguard privacy, minimise repeat contacts, and ensure professional interactions every time.
Elevify advantages
Develop skills
- Professional call openings: verify identity fast while sounding polished.
- Billing clarity: explain telecom charges, disputes, and credits in plain terms.
- Calm tough callers: apply empathy, de-escalation, and active listening tools.
- Fix internet issues: follow step-by-step phone scripts for quick resolutions.
- Protect accounts: document calls, follow compliance rules, and boost QA scores.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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