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Quality Supervisor Course
Tsholetsa tiro ya gago mo lefelong la bo-call centre ka Khoso ya rona ya Bolebedi jwa Boleng, e e diretsweng go oketsa bokgoni jwa gago mo tokafatsong ya boleng le tshekatsheko ya megala. Ithute go tsenya tirisong ditsamaiso tse di mosola tsa tlhokomelo, go tlhama dithuto le mananeo a kgothatso a a nang le mosola, le go itse mekgwa ya tshekatsheko ya megala. Nna le bokgoni jwa go sekaseka bokgoni jwa tlhaeletsano, go tlhaloganya dipalo tsa botlhokwa tsa maduo jaaka maduo a QA le CSAT, le go dirisa didirisiwa tsa botlhokwa jaaka ditsamaiso tsa CRM. Fetola maikutlo go nna maano a a ka diragadiwang mme o gatelele kgotsofalo ya bareki go ya kwa godimo.
- Tsenya Ditsamaiso tsa Tlhokomelo Tirisong: Itsese didirisiwa go oketsa boleng jwa megala le bokgoni.
- Tlhama Dithulaganyo tsa Thuto: Dira thuto e e nang le mosola mo bokgoning jwa lefelong la bo-call centre.
- Sekaseka Bokgoni jwa Tlhaeletsano: Sekaseka le go tokafatsa ditirisano tsa moemedi le moreki.
- Fana ka Maikutlo a a Agang: Neela dintlha tse di ka diragadiwang go godisa maduo.
- Tlhaloganya di-KPI tsa Lefelo la Bo-Call Centre: Tokafatasa metiri jaaka QA, FCR, AHT, le CSAT.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Tsholetsa tiro ya gago mo lefelong la bo-call centre ka Khoso ya rona ya Bolebedi jwa Boleng, e e diretsweng go oketsa bokgoni jwa gago mo tokafatsong ya boleng le tshekatsheko ya megala. Ithute go tsenya tirisong ditsamaiso tse di mosola tsa tlhokomelo, go tlhama dithuto le mananeo a kgothatso a a nang le mosola, le go itse mekgwa ya tshekatsheko ya megala. Nna le bokgoni jwa go sekaseka bokgoni jwa tlhaeletsano, go tlhaloganya dipalo tsa botlhokwa tsa maduo jaaka maduo a QA le CSAT, le go dirisa didirisiwa tsa botlhokwa jaaka ditsamaiso tsa CRM. Fetola maikutlo go nna maano a a ka diragadiwang mme o gatelele kgotsofalo ya bareki go ya kwa godimo.
Elevify advantages
Develop skills
- Tsenya Ditsamaiso tsa Tlhokomelo Tirisong: Itsese didirisiwa go oketsa boleng jwa megala le bokgoni.
- Tlhama Dithulaganyo tsa Thuto: Dira thuto e e nang le mosola mo bokgoning jwa lefelong la bo-call centre.
- Sekaseka Bokgoni jwa Tlhaeletsano: Sekaseka le go tokafatsa ditirisano tsa moemedi le moreki.
- Fana ka Maikutlo a a Agang: Neela dintlha tse di ka diragadiwang go godisa maduo.
- Tlhaloganya di-KPI tsa Lefelo la Bo-Call Centre: Tokafatasa metiri jaaka QA, FCR, AHT, le CSAT.
Suggested summary
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