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De-Escalation Course
Tsholetsa bokgoni jwa gago mo lefelong la boletsatsi (call centre) ka Thupelo ya rona ya go Kokobetsa Dikgang, e e diretsweng go nonotsha babereki ka mekgwa e e botlhokwa ya go samagana le dipuisano tse di thata. Ithute go laola nako, go baya dilo tse di tlang pele, le go lekalekanya maikarabelo a mantsi ka botswerere. Ithute maano a go rarabolola dikgotlhang, go akaretsa dipuisano le mekgwa ya go kokobetsa dikgang, fa o ntse o tokafatsa botlhale jwa maikutlo le bokgoni jwa go buisana. Bona tlhaloganyo e e tseneletseng ya go rarabolola mathata le boitshwaro jo bo siameng go netefatsa kgotsofalo ya bareki le go aga kamano e e nnelang ruri. Ikopanye le rona jaanong go fetola mokgwa wa gago wa go direla bareki.
- Ithute go kokobetsa dikgang: Rarabolola dikgotlhang ka tidimalo le ka mekgwa e e nang le mosola.
- Tokafatsa go buisana: Dirisa go reetsa ka tlhoafalo le kutlwelobotlhoko go golagana le bareki.
- Godisa botlhale jwa maikutlo: Laola kgatelelo le maikutlo go bona dipuisano tse di botoka.
- To kafatsa go laola nako: Baya ditiro tse di tlang pele le go samagana le ditshita ka bonako.
- Tsholetsa tirelo ya bareki: Aba boleng jo bo sa fetogeng mme o itshwaraganye le ditlhoko tse di farologaneng.
from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Tsholetsa bokgoni jwa gago mo lefelong la boletsatsi (call centre) ka Thupelo ya rona ya go Kokobetsa Dikgang, e e diretsweng go nonotsha babereki ka mekgwa e e botlhokwa ya go samagana le dipuisano tse di thata. Ithute go laola nako, go baya dilo tse di tlang pele, le go lekalekanya maikarabelo a mantsi ka botswerere. Ithute maano a go rarabolola dikgotlhang, go akaretsa dipuisano le mekgwa ya go kokobetsa dikgang, fa o ntse o tokafatsa botlhale jwa maikutlo le bokgoni jwa go buisana. Bona tlhaloganyo e e tseneletseng ya go rarabolola mathata le boitshwaro jo bo siameng go netefatsa kgotsofalo ya bareki le go aga kamano e e nnelang ruri. Ikopanye le rona jaanong go fetola mokgwa wa gago wa go direla bareki.
Elevify advantages
Develop skills
- Ithute go kokobetsa dikgang: Rarabolola dikgotlhang ka tidimalo le ka mekgwa e e nang le mosola.
- Tokafatsa go buisana: Dirisa go reetsa ka tlhoafalo le kutlwelobotlhoko go golagana le bareki.
- Godisa botlhale jwa maikutlo: Laola kgatelelo le maikutlo go bona dipuisano tse di botoka.
- To kafatsa go laola nako: Baya ditiro tse di tlang pele le go samagana le ditshita ka bonako.
- Tsholetsa tirelo ya bareki: Aba boleng jo bo sa fetogeng mme o itshwaraganye le ditlhoko tse di farologaneng.
Suggested summary
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