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De-Escalating Conversations For Customer Service Course
Ithute botsipa jwa go ritibatsa dipuisano ka Thuto ya rona ya Bodiredi jwa Ditirelo tsa Bareki, e e diretsweng batho ba ba dirang mo mafelong a di call centre ba ba batlang go tokafatsa bokgoni jwa bone. Ithute go rarabolola dikgotlhang ka botswerere, go laola maikutlo a a gateletsang, le maano a go rarabolola mathata. Godisa go reetsa ka tlhoafalo, kutlwelobotlhoko, le mekgwa e e tlhamaletseng ya puisano. Nna le bokgoni mo go kwalenng botlhe le go bega, mme o fete ditebelelo tsa bareki ka go tlhaloganya ditlhokego tsa bone le go samagana le dingongorego tsa bone ka botswerere. Tsholetsa bokgoni jwa gago jwa ditirelo tsa bareki gompieno.
- Ithute go ritibatsa: Rarabolola dikgotlhang ka bothata ka mekgwa e e nang le mosola.
- Tokafatsa puisano: Dirisa kutlwelobotlhoko le bothata go dira ditirisano tse di nang le mosola.
- Go laola maikutlo a a gateletsang: Nna o ritibetse ebile o le setswerere fa o le mo kgatelelong.
- Go rarabolola mathata: Lemoga medi ya mathata le go diragatsa ditharabololo tse di mosola.
- Bokgoni jwa bareki: Feta ditebelelo mme o samagane le dingongorego ka botswerere.
from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Ithute botsipa jwa go ritibatsa dipuisano ka Thuto ya rona ya Bodiredi jwa Ditirelo tsa Bareki, e e diretsweng batho ba ba dirang mo mafelong a di call centre ba ba batlang go tokafatsa bokgoni jwa bone. Ithute go rarabolola dikgotlhang ka botswerere, go laola maikutlo a a gateletsang, le maano a go rarabolola mathata. Godisa go reetsa ka tlhoafalo, kutlwelobotlhoko, le mekgwa e e tlhamaletseng ya puisano. Nna le bokgoni mo go kwalenng botlhe le go bega, mme o fete ditebelelo tsa bareki ka go tlhaloganya ditlhokego tsa bone le go samagana le dingongorego tsa bone ka botswerere. Tsholetsa bokgoni jwa gago jwa ditirelo tsa bareki gompieno.
Elevify advantages
Develop skills
- Ithute go ritibatsa: Rarabolola dikgotlhang ka bothata ka mekgwa e e nang le mosola.
- Tokafatsa puisano: Dirisa kutlwelobotlhoko le bothata go dira ditirisano tse di nang le mosola.
- Go laola maikutlo a a gateletsang: Nna o ritibetse ebile o le setswerere fa o le mo kgatelelong.
- Go rarabolola mathata: Lemoga medi ya mathata le go diragatsa ditharabololo tse di mosola.
- Bokgoni jwa bareki: Feta ditebelelo mme o samagane le dingongorego ka botswerere.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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