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Dealing With Difficult Customers Course
Itsenye mo botsipa jwa go samagana le dipuisano tse di thata tsa bareki ka "Ko Ruta go Itagaganya le Bareki ba ba Bothata." E diretswe bomankge ba lefelo la megala, ko bona e go fa dithuto tse di mosola, tsa maemo a a kwa godimo ka puisano e e nang le mosola, go aga tshepho, le go reetsa ka tlhoafalo. Ithute go lemoga mathata, go tlhagisa ditharabololo, le go laola kgatelelo ya maikutlo fa o ntse o itshwere ka bothakga. Tokafatsa bokgoni jwa gago jwa go lemoga matshwao a maikutlo le go rarabolola dikgotlhang, go netefatsa tirelo e e tsamaelanang, e e ikanyegang e e itumedisang bareki le go rotloetsa tiro ya gago.
- Ithute puisano e e nang le mosola: Tokafatsa tlhaloso le bokgoni jwa go bua go dira dipuisano tse di botoka.
- Aga tshepho ya moreki: Tlhomamisa boikanyegi le go netefatsa gore go neelwa tirelo e e tsamaelanang.
- Dirisa go reetsa ka tlhoafalo: Fenya dikgoreletsi mme o tsibogele matshwenyego a bareki ka botlalo.
- Rarabolola mathata ka bonako: Lemoga mathata mme o diragatse ditharabololo tse di mosola ka bonako.
- Laola kgatelelo ya maikutlo ka tsela e e nang le mosola: Lemoga dilo tse di e bakang mme o itlamele teka-tekano e e siameng ya botshelo jwa kwa tirong le jwa botho.
from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Itsenye mo botsipa jwa go samagana le dipuisano tse di thata tsa bareki ka "Ko Ruta go Itagaganya le Bareki ba ba Bothata." E diretswe bomankge ba lefelo la megala, ko bona e go fa dithuto tse di mosola, tsa maemo a a kwa godimo ka puisano e e nang le mosola, go aga tshepho, le go reetsa ka tlhoafalo. Ithute go lemoga mathata, go tlhagisa ditharabololo, le go laola kgatelelo ya maikutlo fa o ntse o itshwere ka bothakga. Tokafatsa bokgoni jwa gago jwa go lemoga matshwao a maikutlo le go rarabolola dikgotlhang, go netefatsa tirelo e e tsamaelanang, e e ikanyegang e e itumedisang bareki le go rotloetsa tiro ya gago.
Elevify advantages
Develop skills
- Ithute puisano e e nang le mosola: Tokafatsa tlhaloso le bokgoni jwa go bua go dira dipuisano tse di botoka.
- Aga tshepho ya moreki: Tlhomamisa boikanyegi le go netefatsa gore go neelwa tirelo e e tsamaelanang.
- Dirisa go reetsa ka tlhoafalo: Fenya dikgoreletsi mme o tsibogele matshwenyego a bareki ka botlalo.
- Rarabolola mathata ka bonako: Lemoga mathata mme o diragatse ditharabololo tse di mosola ka bonako.
- Laola kgatelelo ya maikutlo ka tsela e e nang le mosola: Lemoga dilo tse di e bakang mme o itlamele teka-tekano e e siameng ya botshelo jwa kwa tirong le jwa botho.
Suggested summary
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