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Customer Service: Handling Abusive Customers Course
Ithute botsipa jwa go tlhokomela bagwebi ba ba ditlhong ka thuto ya rona e e feletseng e e diretsweng badiri ba di-call center. Tokafatsa bokgoni jwa gago jwa go buisana ka go reetsa ka tlhoafalo, kutlwelobotlhoko, le go laola lentswe. Ithute go rarabolola dikgotlhang ka dipuisano, go fokotsa bogale, le go rarabolola mathata. Tokafatsa go kwala makwalo ka go dirisa CRM ka botlalo le go bega ka nepagamo. Go tla pele go itlhokomela le go laola kgatelelo ya maikutlo, fa o ntse o tlhaloganya ditshwanelo tsa bareki le melawana ya khamphani. Godisa botlhale jwa gago jwa maikutlo le boitshwaro jwa gago mo dikgothong tse di thata. Ikwadise jaanong go fetola mokgwa wa gago wa go tlhokomela bareki.
- Nna le bokgoni jwa go reetsa ka tlhoafalo go tokafatsa dipuisano tsa bareki.
- Dirisa mekgwa ya go fokotsa bogale go rarabolola dikgotlhang sentle.
- Dirisa mekgwa ya CRM go boloka direkoto sentle le go bega.
- Godisa bokgoni jwa go itisa go laola kgatelelo ya maikutlo sentle.
- Tlhaloganya dintlha tsa semolao le ditshwanelo tsa bareki mo tirelong.
from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Ithute botsipa jwa go tlhokomela bagwebi ba ba ditlhong ka thuto ya rona e e feletseng e e diretsweng badiri ba di-call center. Tokafatsa bokgoni jwa gago jwa go buisana ka go reetsa ka tlhoafalo, kutlwelobotlhoko, le go laola lentswe. Ithute go rarabolola dikgotlhang ka dipuisano, go fokotsa bogale, le go rarabolola mathata. Tokafatsa go kwala makwalo ka go dirisa CRM ka botlalo le go bega ka nepagamo. Go tla pele go itlhokomela le go laola kgatelelo ya maikutlo, fa o ntse o tlhaloganya ditshwanelo tsa bareki le melawana ya khamphani. Godisa botlhale jwa gago jwa maikutlo le boitshwaro jwa gago mo dikgothong tse di thata. Ikwadise jaanong go fetola mokgwa wa gago wa go tlhokomela bareki.
Elevify advantages
Develop skills
- Nna le bokgoni jwa go reetsa ka tlhoafalo go tokafatsa dipuisano tsa bareki.
- Dirisa mekgwa ya go fokotsa bogale go rarabolola dikgotlhang sentle.
- Dirisa mekgwa ya CRM go boloka direkoto sentle le go bega.
- Godisa bokgoni jwa go itisa go laola kgatelelo ya maikutlo sentle.
- Tlhaloganya dintlha tsa semolao le ditshwanelo tsa bareki mo tirelong.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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