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Customer Journey Course

Customer Journey Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Customer Journey Course teaches you how to manage home internet problems with clear thinking, quick action, and steady approach. You will learn to create customer profiles, outline each step from service interruption to fix, minimise handovers, and apply self-help options, timely notifications, and improved resources. Grasp important measures such as customer satisfaction, ease of effort, and first-contact resolution to identify trouble spots, enhance procedures, and provide a more seamless, dependable service consistently.

Elevify advantages

Develop skills

  • Map customer journeys: swiftly outline complete experiences of internet service disruptions.
  • Reduce call friction: decrease handovers, repeated contacts, and customer effort in technical support calls.
  • Use CX metrics: interpret CSAT, CES, and operational KPIs to enable rapid enhancements.
  • Run root-cause analysis: identify and resolve main pain points in support processes.
  • Design better support flows: integrate IVR, SMS, app, and agents for a fluid customer experience.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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