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Customer Experience Course
Tsholetsa tiro ya gago mo lekaleng la ditirelo tsa megala (call centre) ka Khoso ya Boitemogelo jwa Sejeme, e e diretsweng go fetola tsela e o tlhaloganyang ditirisano le bareki ka yone. Ithute ka botlalo dikonsepte tsa botlhokwa jaaka go farologanya boitemogelo jwa sejeme le tirelo, go lekanya katlego ka go dirisa di-KPI, le go dirisa maikutlo a bareki. Nna moeteledipele ka kitso ya AI, tiriso ya bomachine, le tshegetso ya ditsela tsotlhe tsa puisano. Dira maano a a ka diragadiwang go tokafatsa puisano, go itlwaelanya le ditirisano, le go oketsa nako ya go araba. Kopanela le rona go ithuta botswerere jwa boitemogelo jo bo kalokalo jwa sejeme.
- Ithute Boitemogelo jwa Sejeme ka Botlalo: Farologanya tirelo le boitemogelo ka botlalo.
- Sekaseka di-KPI: Baya leitlho le go tlhaloganya dintlha tsa botlhokwa tsa maduo.
- Tokafatsa Puisano: Tokafatsa ditsela tsa puisano go tokafatsa ditirisano le bareki.
- Diragatsa go Itlwaelanya: Dira gore ditirisano di itlwaelanye le ditlhoko tsa bareki.
- Oketsa Nako ya go Araba: Oketsa bokgoni mo go arabeng dipotso tsa bareki.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Tsholetsa tiro ya gago mo lekaleng la ditirelo tsa megala (call centre) ka Khoso ya Boitemogelo jwa Sejeme, e e diretsweng go fetola tsela e o tlhaloganyang ditirisano le bareki ka yone. Ithute ka botlalo dikonsepte tsa botlhokwa jaaka go farologanya boitemogelo jwa sejeme le tirelo, go lekanya katlego ka go dirisa di-KPI, le go dirisa maikutlo a bareki. Nna moeteledipele ka kitso ya AI, tiriso ya bomachine, le tshegetso ya ditsela tsotlhe tsa puisano. Dira maano a a ka diragadiwang go tokafatsa puisano, go itlwaelanya le ditirisano, le go oketsa nako ya go araba. Kopanela le rona go ithuta botswerere jwa boitemogelo jo bo kalokalo jwa sejeme.
Elevify advantages
Develop skills
- Ithute Boitemogelo jwa Sejeme ka Botlalo: Farologanya tirelo le boitemogelo ka botlalo.
- Sekaseka di-KPI: Baya leitlho le go tlhaloganya dintlha tsa botlhokwa tsa maduo.
- Tokafatsa Puisano: Tokafatsa ditsela tsa puisano go tokafatsa ditirisano le bareki.
- Diragatsa go Itlwaelanya: Dira gore ditirisano di itlwaelanye le ditlhoko tsa bareki.
- Oketsa Nako ya go Araba: Oketsa bokgoni mo go arabeng dipotso tsa bareki.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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