Log in
Choose your language

Corporate Customer Service Course

Corporate Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Corporate Customer Service Training equips you with hands-on strategies to enhance customer satisfaction, operational efficiency, and overall performance in demanding support settings. You will master creating targeted CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Additionally, build expertise in coaching teams, managing performance, and refining communication to achieve superior metrics, streamlined workflows, and lasting customer loyalty.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive better outcomes.
  • Design effective CSAT surveys: craft concise, unbiased tools to truly reflect customer feedback.
  • Develop coaching and QA expertise: conduct productive one-on-ones, apply scorecards, and rapidly improve agent performance.
  • Build dashboard reports: produce straightforward SLA and queue visuals for prompt, informed decisions.
  • Implement change management: introduce new protocols using bite-sized learning and gamified approaches.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course duration?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course