Corporate Customer Service Course
Elevate call centre operations through the Corporate Customer Service Training. Gain proficiency in essential KPIs, designing CSAT surveys, QA scorecards, effective coaching, dashboard analytics, and change management strategies to improve service quality, team motivation, and client happiness in a competitive business landscape.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Corporate Customer Service Training equips you with hands-on strategies to enhance customer satisfaction, operational efficiency, and overall performance in demanding support settings. You will master creating targeted CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Additionally, build expertise in coaching teams, managing performance, and refining communication to achieve superior metrics, streamlined workflows, and lasting customer loyalty.
Elevify advantages
Develop skills
- Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive better outcomes.
- Design effective CSAT surveys: craft concise, unbiased tools to truly reflect customer feedback.
- Develop coaching and QA expertise: conduct productive one-on-ones, apply scorecards, and rapidly improve agent performance.
- Build dashboard reports: produce straightforward SLA and queue visuals for prompt, informed decisions.
- Implement change management: introduce new protocols using bite-sized learning and gamified approaches.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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