Corporate Customer Service Course
Elevate call centre operations through the Corporate Customer Service Training. Gain proficiency in essential KPIs, designing CSAT surveys, QA scorecards, effective coaching, dashboard analytics, and change management strategies to improve service quality, team motivation, and client happiness in a competitive business landscape.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Corporate Customer Service Training equips you with hands-on strategies to enhance customer satisfaction, operational efficiency, and overall performance in demanding support settings. You will master creating targeted CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Additionally, build expertise in coaching teams, managing performance, and refining communication to achieve superior metrics, streamlined workflows, and lasting customer loyalty.
Elevify advantages
Develop skills
- Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive better outcomes.
- Design effective CSAT surveys: craft concise, unbiased tools to truly reflect customer feedback.
- Develop coaching and QA expertise: conduct productive one-on-ones, apply scorecards, and rapidly improve agent performance.
- Build dashboard reports: produce straightforward SLA and queue visuals for prompt, informed decisions.
- Implement change management: introduce new protocols using bite-sized learning and gamified approaches.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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