Prevention and Security Agent Course
The Prevention and Security Agent Training course provides comprehensive instruction in mall risk assessment, incident management, and professional reporting. Learners develop practical private security competencies to control crowds, respond to emergencies, safeguard assets, and liaise confidently with authorities and management, ensuring a secure shopping environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips security agents with essential skills to manage mall security effectively. Participants will learn legal responsibilities, conducting risk assessments, planning patrols, controlling access, operating CCTV systems, and maintaining accurate logs. They will practise responding to incidents such as theft, fires, medical emergencies, and disputes, along with proper reporting procedures, coordinating with management and emergency services, and communicating to ensure visitor safety and smooth operations.
Elevify advantages
Develop skills
- Master incident reporting by producing clear, court-admissible security reports swiftly.
- Conduct mall risk assessments to identify threats, vulnerabilities, and legal boundaries quickly.
- Apply tactical response techniques to manage theft, conflicts, fires, and crowds effectively.
- Operate CCTV systems and handle evidence by capturing, securing, and transferring footage properly.
- Practise de-escalation strategies and customer service to resolve disputes while upholding mall reputation.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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